Return & Exchange Conditions
We stand behind all the products that we design, make and sell. We want you to be 100% satisfied with your purchase. If for any reason, you are not happy with the product you received, you may return it within 14 days, for a full refund or exchange.
- Items returned without authorization will not be accepted.
- Items must be returned within 14 days of purchase. Orders received after this date will not be accepted for refund, exchange or repair.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.
- Final Sale items are not eligible for refund, exchange or resize.
- Custom and special-made jewelry cannot be cancelled and are ineligible for a return or exchange due to the personalized and individualized nature of the item. Jk moissanite will charge a 25% restocking fee for the exchange of the personalized items.
- Special Custom order items such as those with custom sizes and colors loose moissanite & jewelery are not refundable.
- Items that were worn, or sent to you as Replacement/Exchange are not refundable.
- Items sent to you as Replacement/Exchange are not refundable.
- In the event you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (25%) will be charged.
- Once your order has been shipped, it can no longer be cancelled.